In short: Salon CRM software keeps every customer's contact details, visit history, preferences and consent in one place so a salon can rebook, reward and message them properly. Salon OS is a salon CRM and operating system being built in India that joins bookings, GST billing and consent-first WhatsApp in one system.
What is a salon CRM?
CRM stands for customer relationship management. For a salon it means a single record per customer: who they are, which services they have had, which stylist they prefer, what they spent, and whether they agreed to be contacted on WhatsApp or SMS. A good salon CRM turns that record into action: a reminder before an appointment, a rebooking nudge, a birthday message, a win-back offer for someone who has not visited in 30 days.
What should a salon in India look for?
- Bookings and walk-ins together. A calendar by stylist plus a live walk-in queue, with clashes shown before you confirm.
- Customer records with consent. Separate consent for WhatsApp, SMS and marketing, kept with history.
- GST invoicing. Proper tax invoices, CGST and SGST per line, split payments, credit notes.
- WhatsApp built in. Reminders and campaigns sent only to customers who agreed, with opt-out handling.
- Roles. Owner, manager and receptionist should see different things.
- Multi-branch views if you run more than one location.
- English and Hindi for your team and your customers.
- Your data stays yours, with a clear way to export it.
How Salon OS approaches it
Salon OS puts the front desk first. The reception cockpit shows the day by stylist with a walk-in queue beside it. Each customer has a record with consent. Checkout produces a GST tax invoice. WhatsApp campaigns reach only customers who agreed, and the audience count shows how many will receive a message and why others are excluded. The owner has an overview of sales, bookings and exceptions. Inventory and HR with payroll are being designed next.
Salon OS is in development. This page describes what Salon OS is designed to do. Screens on this website are design previews with sample data, and features marked as rolling out are not live yet.
Who is it for?
Single salons and studios that want a tidier front desk, busy salons that want more repeat visits, and owners with several branches and a manager layer. Plans start at ₹2,999 per month plus GST; see pricing.
Salon OS at a glance
| Product | Salon OS by Orbitworks |
|---|---|
| Status | In development, early access open (14 salons on the list) |
| Price | From ₹2,999 per month plus GST (Essential), ₹6,999 (Growth), ₹10,999 (Scale) |
| Country and language | Built in India; English and Hindi |
| Contact | WhatsApp +91 63595 14023 · founder@orbitworks.in |